The Challenge
A leading global provider of technology solutions for the energy industry was rapidly growing, but hiring enough qualified people to support the growth was becoming an increasingly strategic and critical problem. The company desperately needed an experienced managed services partner who could implement a total hiring solution, including identifying areas for process improvement and managing a variety of staffing vendors, contractors and consultants.
In order to find the right ally to accomplish its goals, the company used an external consultant to analyze both its internal situation and competing providers. As a result of this consultation, Pro Staff was selected as the exclusive partner because of its experience, service and proven success.
The Action Plan
Pro Staff began by meeting with key departmental hiring managers and human resources, listening to what was important to them. The Pro Staff team collaborated to determine where they could streamline processes and maximize efficiency. Areas identified included:
Vendor and Contractor Management
Cost Savings
- Consulted with the customer to eliminate certain elements of its pre-employment criminal background check that were proven to be ineffective and expensive
- Added all sub vendors into Pro Staff’s on-line timekeeping system and implemented payment by credit card for ease of tracking and payment
- Standardized bill rates by department to meet budgets and skill requirements
Hiring and Training
- Interviewed managers to gain a better understanding and document individual departmental needs
- Developed an Interview Profile Summary to help identify better qualified talent
- Conducted weekly meetings with Human Resources to address any issues or initiatives
- Conducted weekly meetings with the customer’s direct hire recruiting team to consult on open requisitions
- Developed two week training and onboarding program that included an orientation and company video created by Pro Staff
- Standardized background check process for all incoming new hires and contractors
Safety and Measurement
- Implemented a post accident/drug testing process for temporary and contract employees that the customer adopted for full-time employees
- Attended customer’s internal training for safety audits, training tracking and measurement of employees
- Implemented these programs for temporary and contract employees
Additional Services
- Developed two international travel policies for Pro Staff talent and the customer’s full-time staff
- Consulted with the customer’s general legal counsel to provide education on how they could prevent co-employment issues
The Results
Pro Staff helped the company meet its aggressive hiring goals thus allowing the firm to sustain its revenue growth. Through more efficient vendor management, the customer realized more than $600,000 in hard cost savings, with more difficult to quantify soft cost and time savings far exceeding expectations.
Using more effective talent management practices, Pro Staff was able to ensure a consistently qualified workforce through better onboarding and training efforts. As a result of the interview profile summary, four out of five talent are hired after interviewing with the supervisor. Turnover has been reduced significantly which has saved the company’s hiring managers considerable time and money.